Purchased a hot tub and 15ft above ground pool from Oasis. Our sales rep. Roger was easy to deal with. He answered most our questions accurate and in a timely manner. His customer service skills are great. Install of the hot tub went great. The pool install had some issues but they quickly got corrected once they heard from me and my family. Brian offered the service of how to operate each purchase and gave me the knowledge to become comfortable in maintaining the hot tub and pool. Did have some issues with the A frame ladder so decided to build a deck around 1/4 of the pool and Roger was kind enough to provide us with new stairs and return the other set. Like every purchase it never goes 100% the way you want it to but at the end of the day we are very happy that we dealt with Roger and Oasis.
I want to formally thank the staff at Oasis for the service work recently completed on our hot tub. The repairs took a while due to some parts that required ordering, however I was kept up on what was going on by the staff involved.
At all times, whether on the phone or on site, the staff of Oasis were polite and professional. We used the tub tonight and all was repaired 100%. This type of service goes a long way to selling more product as we have no problem telling friends and family of our positive experience. Again thank you, and Merry Christmas to all your staff.
I wanted to say thank you to all the staff at Oasis for their efforts during our pool construction and for their on-going service commitment to ensure everything is completely operational. The construction team worked very hard during the build phase even through the adversity created by a cruel Manitoba summer storm. The service team definitely stepped up after the install to ensure complete customer satisfaction. This was definitely not the easiest pool install by any means and, although it took longer then expected for the initial build, I was extremely happy with the final result and my kids were ecstatic when we finally turned the key so they could swim.
The follow up service has been great and the team stepped up to help fix the damage caused by the spring flooding this year. The water lab and in-store folks are also a great pleasure to deal with, it makes me feel like part of the family when I am greeted by name each time I come to the store. Thank you all very much.
Jason, I want to thank you, JP, and Derek for all of your help. We had the new Oasis Spa installed last Saturday and are thrilled with it! As you know we replaced a two year old comparable spa from one of your competitors. For a very small increase in price we have a spa that is significantly superior. The finish, ergonomics, jets, and options on your spa are clearly better. Also, the cover and pumps on your unit are significantly better made than what they replaced. Your guys have been terrific to deal with and have looked after us extremely well.
Once again, thanks for your help!
I got a hottub from Oasis 8 years ago. I continue to get great help with water sampling and keeping my tub in good shape. They have been wonderful to do business with.
Thanks so much….we are extremely pleased with our hot tub, we have used it almost everyday since it was put in in August. The service that has been provided to us. Great job and thanks.
Dan & Colleen H.
I wanted to let you know of the great experience I had at Oasis Leisure Centre. Your staff was most helpful and patience. I had a problem with my pool one morning and had plans of having 3 families coming over that afternoon. Your staff, along with Geoff Slotin, took the time to help me out and by that afternoon, I was able to entertain my friends.
I have since, told not just those three families but a friend who is seriously considering installing a pool how easy it is to deal with Oasis Leisure Centre, not just from getting the pool installed but the questions that first time pool owners have even after all is done.
Word of mouth is the best advertisement out there; I can honestly tell you without hesitation I will certainly recommend Oasis Leisure Center. Keep up the great work and customer service.
Glad to hear you can all come by to the pool party! We couldn’t have done this without you guys!
I can’t begin to tell you how much fun we have had in these few short weeks. If I haven’t told you already, Tom was fabulous to work with. He went out of his way to make me happy. Good man! My kids loved Alex and Jared and they were good sources of entertainment, all while working hard. Lastly, Jason, he spent countless ,countless hours tweeking our plan over the winter and early spring. He also deserves credit for helping to design our pool house, without him, I’m not sure the folks who built it would have got it completely right. He needs to come admire a job well done! Nice touch on the website with the before and after thing! I think that is neat!
Now that everything is done (almost), we can finally relax and enjoy it! We truly love everything that we choose to do. Once everything is done with landscaping,furniture etc. Jason should really come out and take some more pictures.